3 Important Questions You Must Ask While Choosing A Cloud Based IT Support Company

Why should you move your IT related services to the cloud with the help of trustworthy managed IT services Sydney? The simple answer is that it reduces costs and you can streamline your workflow efficiently. In such a situation, you can eliminate the cost involved with retaining an in-house IT department and you can focus on generating more business instead of worrying about IT concerns such as proper maintenance, security, backup and support. Today, the number of companies offering IT support services has increased considerably and choosing the best of the lot is definitely daunting. Here are the 3 important questions that you need to ask while choosing the best service provider:

 

1) How much security can you provide?

Security must be a top priority when it comes to storing your business’s critical data in the cloud. A reliable IT managed service provider Australia has different layers of standard security measures in place and they update them constantly to eliminate all types of security issues. Some of the important security measures that you need to look for include multifactor user authentication and data encryption, firewalls, routine security audits and anti-virus detection. You must also ask the company whether background-checked and honest employees are accessing your data in the cloud. The bottom line is that you must be comfortable with the approach of your cloud provider towards security.

 

2) How much do you charge for your services?

After all, you are seeking the help of a private cloud service in Australia to eliminate the cost of maintaining an in-house IT department. So you must be clearly aware of the price structure of the cloud provider. Large upfront costs can never be associated with reputed service providers and they charge only for what you use. The best pricing structure is always based on theory of pay-as-you go; you can add services as required as time passes. Price structure can vary according to the vendor and it can be hourly, monthly, half-yearly or annually. You should prioritize your requirements first and then choose a suitable plan that goes well with your needs.

 

3) What types of customer services do you provide?

You need to ask this question without fail. Professional VPS hosting services Australia provide 24/7 technical support to their clients and you will get online and telephone technical support even during holidays. The average response and resolution time should be analyzed closely; reliable cloud providers allow you to interact with skilled engineers while seeking technical support.

 

Other important aspects that should be taken into consideration include location of the data center, Service level agreement (SLL), scalability, downtime history and signup process. When you create clear cut idea about all these aspects you can choose the best IT support company that delivers most advanced and highly safe cloud services. Established service providers with a clean track record, focus on all these important areas with utmost commitment and responsibility to serve their clients in the best manner.